Refund Policy

Unused Credits:

We offer a full refund within 14 days of purchase ONLY if the credit package remains completely unused. If your credit balance for that specific purchase has not decreased, you are eligible for a refund.

Used Credits:

Once you have used even a single credit from a purchased package to scan a video, that package becomes strictly non-refundable. We do not offer partial refunds for remaining credits.

Technical Issues:

If a system error caused a scan to fail but deducted a credit, please contact us. We will restore the lost credit to your balance, but this does not qualify for a cash refund.